Welcome to the Terms & Conditions for Florists Uxbridge, overseeing the purchase and delivery of online flowers and related floral gifts. These terms govern all orders placed through our website for customers located in Uxbridge and surrounding areas. By placing an order with Florists Uxbridge, you accept and agree to abide by these Terms & Conditions. Please read them carefully before placing your order. If you do not agree to these terms, you may not use or access our online store for flower delivery services.
For clarity throughout these Terms & Conditions:
These terms apply to all orders placed for delivery within Uxbridge and the surrounding areas serviced by Florists Uxbridge.
To place an order for flowers and related products online with Florists Uxbridge, please follow the process below:
Upon receipt of your order, Florists Uxbridge will send an order confirmation notice to you, indicating that we have received your request. Please note that order acceptance and completion of the contract between you and Florists Uxbridge occurs upon dispatch of the ordered goods or upon confirmation of delivery or collection. We reserve the right to decline any order at our sole discretion, in which case you will be notified and any payment refunded in full.
All Products are subject to availability. In the event that a chosen flower or component is unavailable on the date of delivery, we reserve the right to substitute it with one of equal or greater value, similar appearance, and quality. We will endeavour to contact you if a significant change is needed, but this may not always be possible if the request is time-sensitive (such as same-day orders).
Payment for goods and services from Florists Uxbridge must be made in full at the time of ordering. Accepted payment methods are as displayed on our website at checkout and may include major credit and debit cards, as well as selected online payment gateways. All prices are listed in GBP (£) and are inclusive of VAT where applicable. Delivery charges may apply, as indicated on the order summary before payment.
We use secure payment systems and take reasonable care to keep your payment and order details secure, but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer should a third party obtain unauthorised access to any data you provide when accessing or ordering from the Website.
Florists Uxbridge delivers flowers and gifts across Uxbridge and specified neighbouring areas. During checkout, you must provide accurate recipient address details. Should incorrect details be supplied resulting in failed or delayed delivery, we cannot accept liability for non-delivery or any additional costs incurred in re-delivery. Specific delivery times cannot be guaranteed, but we will use all reasonable endeavours to deliver within your preferred timeframe.
Please note that adverse weather conditions, traffic, or other events beyond our reasonable control may occasionally affect delivery times. Where delivery cannot be completed as arranged, we will attempt to contact you or the recipient to arrange an alternative date or time, or collection where appropriate.
If you wish to make changes to your order or cancel your order, you may do so provided you give reasonable advance notice. For most orders, changes or cancellations must be requested at least 24 hours prior to the scheduled delivery date; during peak or seasonal periods (e.g. Valentine’s Day, Mother’s Day), a longer notice period may be required. Custom or bespoke orders cannot always be cancelled once preparation has commenced.
To request a cancellation or amendment, please use the contact methods provided on our Website. Refunds or amendments are processed in accordance with our cancellation policy and subject to confirming your eligibility under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If your order has already been prepared, dispatched, or delivered, we regret that we may be unable to process cancellations or amendments except as required by statutory rights. Nothing in these Terms & Conditions affects your legal rights as a consumer.
Your satisfaction is important to Florists Uxbridge. If you are not satisfied with your flowers or Products, please contact us within 24 hours of delivery to discuss your concerns so that we may try to resolve them. Due to the perishable nature of flowers, returns are managed differently than for non-perishable goods. Where a Product is damaged, faulty, or incorrect, we will offer a replacement or refund in accordance with your statutory rights.
If a refund is agreed, it will be processed promptly to the payment method used for the original transaction, typically within 3-5 working days after confirmation. Refunds are available at our discretion where non-perishable goods are returned in an unused and undamaged state within 14 days, but this may not apply to fresh flowers or bespoke arrangements.
It is your responsibility to provide accurate and complete information when placing an order, including recipient name, delivery address, preferred delivery date, and any special instructions. Please ensure the recipient will be available to receive the delivery at the specified address and time. Where appropriate, please provide an alternative delivery address (such as a neighbour) in case the recipient is unavailable.
Upon delivery, risk in the goods passes to the customer or the person nominated to receive the order. Please follow care instructions provided to ensure the longevity and freshness of your flowers. Florists Uxbridge cannot be held liable for any deterioration or loss caused by misuse, neglect, or delay in receipt beyond our control.
Florists Uxbridge will use reasonable skill and care when providing Products and delivery services. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms & Conditions or our negligence. However, our liability is limited as follows:
Except as set out above, our total liability to you for any loss or damage in connection with your order shall not exceed the total price of your order.
All content on the Florists Uxbridge website—including text, graphics, product images, and layout—remains the property of Florists Uxbridge or its licensors. No content may be reproduced, copied, distributed, or used for commercial purposes without prior written permission. We make every effort to ensure that images and descriptions of our arrangements and products are accurate; please note that flowers are natural products and variations may occur. Minor discrepancies should not be regarded as defects or grounds for claim.
Your privacy is important to us. We process personal data in accordance with applicable UK data protection laws. Your personal information is collected and held only to process and deliver your orders, manage your customer relationship, and comply with our legal obligations. For full details, please refer to our Privacy Policy, which explains how we handle your information, your rights, and our data security measures.
From time to time, Florists Uxbridge may use third party couriers for delivery or third party payment processors to handle transactions. While we select only reputable providers, we are not responsible for the acts or omissions of such third parties outside our direct control.
We reserve the right to update or modify these Terms & Conditions from time to time. Any changes will be published on our website with immediate effect. It remains your responsibility to review these terms before placing each order. Your continued use of our service following any amendment constitutes acceptance of new or revised terms.
These Terms & Conditions are governed by the laws of England and Wales. Any dispute or claim, including those arising from non-contractual obligations, will be subject to the exclusive jurisdiction of the English courts.
Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of any other term. These Terms & Conditions constitute the entire agreement between you and Florists Uxbridge regarding your online ordering of flower delivery and supersede any prior agreements or understandings.
If you have questions or concerns regarding these Terms & Conditions, or if you would like to make a complaint, please use the contact methods shown on our website. Our team is committed to providing quality service and will address your enquiry promptly.
Note: These Terms & Conditions apply to all orders placed for flower delivery with Florists Uxbridge and its surrounding delivery areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Florists Uxbridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Florists Uxbridge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
